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Conditions of use

(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

[Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our [privacy policy / cookies policy].]

(2) Credit

This document is based on an SEQ Legal form available at Website Law.

(3) Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(c) show any material from the website in public;

[(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;]

[(e) edit or otherwise modify any material on the website; or]

[(f) redistribute material from this website [except for content specifically and expressly made available for redistribution [(such as our newsletter)].]

[Where content is specifically made available for redistribution, it may only be redistributed [within your organisation].]

(4) Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

[You must not use our website to transmit or send unsolicited commercial communications.]

[You must not use our website for any purposes related to marketing without our express written consent.]

(5) Restricted access

[Access to certain areas of our website is restricted.] We reserve the right to restrict access to [other] areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.

[We may disable your user ID and password in our sole discretion without notice or explanation.]

(6) User generated content

In these terms and conditions, "your user content" means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

[Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.]

(7) Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(8) Limitations and exclusions of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

[To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.]

[We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.]

[We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.]

[We will not be liable to you in respect of any loss or corruption of any data, database or software.]

[We will not be liable to you in respect of any special, indirect or consequential loss or damage.]

(9) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].

(10) Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(11) Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

(12) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

(13) Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(14) Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

(15) Entire agreement

These terms and conditions [, together with our privacy policy,] constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(16) Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of England and Wales.

(17) Our details

The full name of our company is [© SUMMERHOUSE EQUESTRIAN & TRAINING CENTRE LLP. All Rights Reserved
Tel: Gloucester  (01452) 720288  ; Fax: (01452) 723688; Email: admin@summerhouseec.co.uk; www.summerhouseec.co.uk ].

You can contact us by email to [admin@summerhouseec.co.uk].

(18) Security policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

 

Terms & Conditions including Refund and Cancellation Policy for Entries:

  • Accepted entries implies acceptance of the terms & conditions of the lesson/clinic.
  • Your Entry Fees/Monies go direct to our bank account through a secure payment service provider.
  • Administration fees are non-refundable in any circumstances.
  • Monetary Refunds of payments will not be provided - refunds in kind will be processed e.g entries carried forward or vouchers provided.
  • Refunds in kind will only be allowed in special circumstances and are at the complete discretion of the Organiser and may incur an additional administration fee.
  • Refunds in kind from withdrawals are not provided unless in special circumstances. A vet certficate may be requested and refunds in these circumstances are entirely at the discretion of the organiser and may incur an additional administration fee.
  • If an event has to be cancelled for reasons beyond our control then the rider will be offered the option to carry through their entries/payments for entry into another event, space permitting.
  • You will receive a confirmation of payment by email within 5 minutes of making the payment. Please contact us if you do not receive an email for any reason on the details given below.
  • All transactions and online payments are made in £ Pound Sterling.
  • Association Rules Apply where applicable and may over-rule Summerhouse Conditions.
  • For any enquiries contact us using the details below:
    Trading Business Name and Address:

    SUMMERHOUSE
    EQUESTRIAN & TRAINING CENTRE LLP
    Hardwicke, Gloucester, GL2 2RG
    VAT Reg No. 448 4240 46
    Company Registered in England & Wales

    Lessons

    We offer 20mins, 30mins and 45mins lessons for Private, Shared Private and Groups.

    30min lessons are restricted between Mondays to Fridays - 10am to 1pm only.

    Shared Private is 2-3 riders and Groups are 4-6 riders. We offer adult prices and child prices (under 16 years) for all our lessons.

    45mins Group Lessons

    In a group session where only one rider remains and there are no other suitable alternative groups to join, you will enjoy a slightly shorter 30 minute private lesson.

    Alternatively you are welcome to ‘top up’ your payment to receive a full 45mins private lesson.

    45mins Shared Private Lesson

    In a shared private lesson where the other rider(s) are unable to attend, we will find a suitable group session for you to join and the difference will be added to your account. Where this is not possible, you will enjoy a 30 minute private session.

    Alternatively you are welcome to ‘top up’ your payment to receive a full 45mins private lesson.

    Group Lessons

    Group lessons are great for saving money, learn from an Instructor & other riders and socialising. If you would like to join a group, we will require you to attend a couple of Private Lessons to enable an Instructor to assess your riding level. As with most activities, riders progress at different speeds. Should you progress quicker than your group you may need to be re assessed and move to a more advanced group which may be at a different time or day.

    Payments & bookings

    We require bookings to be made in advance as we cannot guarantee an Instructor will be available for ‘walk ins’. We also require all lessons to be paid for in full at the time of booking to secure the lesson. We are unable to hold any lessons without payment.

    Card Payments

    Some types of cards will incur a 2.5% charge with effect from 1st April 2013. This is due to increases in our payments to credit card merchants. Summerhouse makes no profit from this charge will only affect the following cards;

    • American Express

    • Visa Corporate and Business cards

    • MasterCard Corporate and Business

    • MasterCard Premium

    24 Hour Cancellation Policy

    We operate a strict 24 hour cancellation policy for all lessons without exception. If a lesson is cancelled within 24 hours, the payment is non-refundable. If the lesson is cancelled with more than 24 hours’ notice we can either re book straight away, transfer the money onto your account which you can use at a later date or ask for a refund.   We can not accept cancellations / booking transfers via Facebook or email. Clients must ring within our opening hours and sort directly over the phone. 

    Beginner Riders

    Lead rein may be required for beginner riders for safety reasons. This can be provided by a parent or friend. The Instructor will advise when lead rein is no longer required.

 

Instructors

We hope you will be happy with all of our Instructors but if you feel you are not getting the best from the lesson please discuss your concerns with them or the Reception Team. You are more than welcome to transfer to another Instructor if you wish.

Horses

We have a number of horses and ponies for all abilities and levels. They also have individual weight limits. We will match you with an appropriate horse and if you find a horse which you particularly like, the Reception Team is more than happy to add this ‘request’ to your details. We try to meet all horse ‘requests’ but we cannot guarantee this for all lessons as we limit their work loads and they require days off.

Equipment & Safety

All riders are required to wear:

üA riding hat. This can be your own riding hat or you can hire one from Reception for £1. The Reception Team will assist you in fitting your hat. We can also order hats in if you if you would like to purchase one. 
üAppropriate foot wear; boots or wellingtons- something with a slights heel (roughly half and inch)

 

We strongly recommend wearing:

üLong sleeved tops
üGloves
üBack protectors
üLoose trousers; jodhpurs or leggings.

And that you do not wear:

xStrappy Tops
xTrainers
xJeans or Shorts

The Reception Team are happy to advise you further and order any equipment which you may require.

Accident Forms

Horses can sometimes be unpredictable and accidents occasionally happen. If you should have any kind of accident an Instructor will be on hand to assist you, implement First Aid if needed and/or get you back into your lesson. With any accident, however small, you will be required to complete an accident form. The Reception Team will assist you with this. We follow strict Health & Safety guidelines and you may receive a call after the lesson to see how you are.

 

Social Media & Website

You can follow us on Twitter or Facebook. We use these to update our clients and to advertise Events, Special Offers or Discounts.

Special Offers and Discounts are on a first come first served bases so early booking is recommended. Our 24 hour Cancellation policy will still apply to last minute bookings, if lessons are booked with less than 24 hours they are not refundable.

Facebook: www.facebook.com/pages/Summerhouse-Equestrian-Training-Centre

Twitter: @SummerhouseEC

Website:  www.summerhouseec.co.uk

 

Compliments and Complaints

If you would like to put forward a compliment please speak to Reception who will pass it onto the relevant member of staff. We would also like to encourage you to put it in writing which we would then like to use in our ‘Customer Testimonials’ on our website.

If you have any complaints please speak with Reception straight away and we will assist in resolving your concerns as quickly as possible, keeping you informed every step of the way.

 

Contact Details

Please try to keep your details up to date with us. There are times when we may need to contact you or return your call and this is difficult to do if telephone numbers have changed. An email address is a great way for us to communicate as this rarely changes.

With so much going on please feel free to pop in to have a look around and bring the family: the more the merrier!.

 

Buy 10 Lessons For The Price Of 9

Please note that no refunds can be offered on the 10 for the price of 9 offer.   Your credit will remain on your account for 1year from the purchase date. 

Lesson Credits

Credit can be purchased and held on your account within our booking system. Credit will remain on your account 1 year from the purchase date.

 

Course and Pony club bookings

All Summerhouse Equestrian Centre training courses and pony club activities are checked for viability around ten working days before each course date.    Any that have insufficient numbers may be cancelled. In this case, clients who have booked will receive a full refund or offered an alternative option. All course and Pony Club fees are non-refundable if cancelled in less than ten working days from the course start date.  Cancellations prior to this will incur a 20% admin fee. If a course is cancelled, each client will be phoned, advising them of the cancellation and offered either a full refund or free transfer. It is important that each client ensures that we have their correct contact details. This must include a telephone number with an answering service and an email address. If messages are left for clients regarding a course cancellation, or if we are unable to leave a message and clients arrive for a course or activity  that has been cancelled, it is their own responsibility and no refund will be given. If you have any queries please email us at reception@summerhouseec.co.uk or call us on 01452 720 288.

 

Riding Outside Policy

At Summerhouse we have 4 arenas, 2 indoor and 2 outdoor.  During the summer months we also have Show Jump, Cross Country and dressage paddocks available to use.   During busy periods we will use all four arenas as well as our paddocks.   Although lessons are often held indoors, Summerhouse does not guarantee indoor riding and clients should expect to ride both indoors and outdoors.  Please bring wet weather clothing for all lessons.

No. OC337245